Customer & Carrier Relations
About the service
We Manage the People Behind the Freight — So You Can Focus on the Business
In logistics, success isn’t just about moving loads — it’s about building strong, lasting relationships. Shippers expect fast, clear communication. Carriers rely on accurate updates and responsive support. At Outsourced Logistics, we offer logistics customer service outsourcing that ensures every interaction reflects your professionalism and reliability. Our in-office teams act as the voice of your operation, delivering consistent customer service for freight brokers, 3PLs, and forwarders.
Communication That Builds Loyalty
What We Handle in Customer & Carrier Relations
Our team becomes the bridge between your customers, carriers, and internal ops — managing:
- Customer and carrier onboarding
- Load status updates and appointment scheduling
- Carrier compliance verification and document collection
- Issue resolution for delays, detention, TONU, and claims
- Delivery confirmations and proactive check-ins
- Carrier updates and load follow-up to reduce missed pickups
- Ongoing relationship management and retention communication
Our logistics issue resolution outsourcing model reduces operational friction and ensures every stakeholder feels supported.
Roles We Provide for Relationship Management
We provide experienced logistics communication staff to match your needs, including:
- Carrier Relations Specialists
- Customer Service Representatives (freight-focused)
- Account Managers & Client Success Managers
- Onboarding Coordinators
- Compliance and Documentation Assistants
- Freight Claims Support & Problem Resolution Coordinators
- Customer Experience Assistants
Each team member is trained in logistics systems, terminology, and best practices to represent your brand accurately and professionally.
Why Outsource Customer & Carrier Support?
Most freight teams are stretched too thin to manage every call or check-in. Our logistics customer service outsourcing gives you a dedicated, in-office support team that’s trained, supervised, and aligned with your business. It’s a reliable, scalable way to improve communication, build stronger relationships, and reduce operational stress.
Let’s Keep Your Relationships Running as Smoothly as Your Freight
When carriers and customers feel supported, they come back. Partner with Outsourced Logistics and get a team that delivers top-tier service, load after load — helping you build loyalty, minimize issues, and grow with confidence.
